About Garo Gift Shop
Garo Gift Shop is an online gift shop based in Nairobi, Kenya. We specialize in personalized, unique, and locally inspired gifts for every occasion, birthdays, weddings, graduations, anniversaries, and more.
Yes, we’re a trusted Kenyan online gift shop with hundreds of happy customers. We value secure payments, reliable delivery, and authentic products.
The shop is named after our founder’s son, Garo, who inspired the dream of creating a space where gifting in Kenya could be thoughtful, creative, and heartfelt.
At the moment, Garo Gift Shop operates 100% online so that we can keep our prices affordable and make shopping more convenient for you. Our team is based in Nairobi, and we deliver gifts same-day within the city and nationwide across Kenya.
We understand some customers like walking into a store, that’s why we share real product photos, detailed descriptions, and have a customer support team ready to help you choose the perfect gift. Plus, you can pay securely via M-Pesa, card, or PayPal.
Gift Ideas & Expert Tips
The best gift is one that matches the recipient’s personality, occasion, and your relationship with them. Think about their hobbies, favorite colors, or needs, then add a personal touch like engraving, a handwritten card, or a customized hamper.
You don’t have to spend a lot to make someone smile. Under 2,000 KES, you can find greeting cards, custom wall art, custom mugs, journals, flowers, jewelry, simple hampers, indoor plants, and chocolates.
Romantic gifts include personalized jewelry, love letters, couple’s hampers, matching wearables, and surprise room setups. Adding flowers or a handwritten note makes it extra special.
Yes, Garo makes it easy for Kenyans abroad to send gifts home. Simply shop online, pay via card or PayPal, and we’ll deliver across Kenya.
Ordering & Customization
Simply add your chosen gift to cart, personalize it if needed, then proceed to checkout. You can also order via WhatsApp.
Yes! Most of our products can be customized. You’ll see personalization options on the product page.
Absolutely. Contact us for discounts and assistance with bulk gifting or branded corporate orders.
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Yes, we offer special and surprise delivery setups in Nairobi for birthdays, anniversaries, and romantic surprises. Just schedule in advance through our WhatsApp team.
Absolutely. You can build your own hamper or let us design one around your budget, occasion, and recipient’s personality.
Payment & MPESA
We accept M-Pesa, debit/credit cards, PayPal, and mobile money from abroad, making it easy for both local and international customers to shop.
Yes, you’ll receive an order confirmation via email and SMS/WhatsApp order confirmation immediately after successful payment.
We only allow pay on delivery for curbside pickup in Nairobi and only for non-personalized items. For customized gifts, a 50% upfront payment is required before we begin making your order. For faster processing and delivery, we recommend M-Pesa or card payment.
Yes, you can pay from outside Kenya using card or PayPal. At the moment, we deliver across Kenya only. However, if you live abroad, you can still order online and we’ll deliver the gift to your loved ones in Kenya.
Once you place your order, you’ll receive an order confirmation email/SMS and updates until delivery.
Delivery & Tracking
We deliver across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, and beyond.
For towns outside Nairobi, delivery usually takes 24-48 hours, depending on location. We partner with trusted couriers eg shuttle/bus parcels, Fargo, G4S etc. to ensure safe and timely arrival.
Yes, same-day delivery is available in Nairobi for orders placed before 12PM.
Yes, you can place your order in advance and choose your preferred delivery date.
Once your order is shipped, you’ll receive tracking info via SMS or WhatsApp. You can also contact us directly.
Returns & Support
We’re here to help. If there’s any problem with your order, contact us within 24 hours and we’ll make it right.
If your order hasn’t been prepared or shipped yet, yes. We process orders quickly, so we can only accommodate changes or cancellations within 30 minutes of placing your order. Please contact us immediately if you need assistance.
If the recipient isn’t available, our delivery team will call them to reschedule or leave the gift with a trusted person (like security or a neighbor). You’ll always get an update so you know your gift is received.
You’ll receive a delivery confirmation via SMS/WhatsApp once your gift is handed over. Our team also ensures gifts are securely wrapped so they arrive in perfect condition.
We mainly offer replacements if a product is damaged, defective, or not what you ordered. A refund is only issued if the item is unavailable or if the damage/defect was caused on our side. Refunds are processed via M-Pesa or your original payment method in 48-72hrs.
Still Have Questions?
If you didn’t find the answer you were looking for from Garo Gift Shop FAQs, feel free to reach out to us via our Contact Us page or directly at info@garogiftshop.co.ke. We’re always happy to assist!
Ready to surprise someone special?
Explore our Gift Collections and find the perfect gift for every occasion. We deliver all across Kenya.